Returns

RETURNS

If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get full price items back within 28 days and sale items within 14 days from date of receipt and in perfect original saleable condition with the original tags/packaging.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at ruffles.swaffham@btinternet.com listing your name, order number, the product you wish to return and the reason for that return. If your return is accepted we will email you instructions on how and where to send your package. You are responsible for return postage. Items sent back to us without first requesting a return will not be accepted. If approved, you’ll be automatically refunded on your original payment method, usually within 14 days. We cannot accept returns on gift cards.

You can always contact us for any return questions at ruffles.swaffham@btinternet.com.

DAMAGES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

EXCHANGES

There is no need to email in advance if you simply require an exchange. Please return the garment to us with a note detailing what you would like to exchange your purchase for. The items must be sent back in perfect condition – unworn, in saleable condition with their original tags and packaging.

All items returned to us are at your own risk, so we recommend using a recorded postal service.

Returns Address : Ruffles Boutique, 15 Market Place, Swaffham, PE37 7AB

Always happy to help - email us at ruffles.swaffham@btinternet.com Once your return is received has been inspected, your exchange will be processed. Please allow 3 days from receipt of parcel to dispatch.

FAULTY ITEMS RETURNS POLICY

Customers are entitled to a full refund for faulty goods up to 30 days after purchasing. Any item(s) where a fault has been caused to due customer negligence or not following the garment care instructions will not be refunded. Only manufacturing faults will be considered. If within 6 months of receipt of goods you feel the above applies, then please contact our Customer Services Team at ruffles.swaffham@btinternet.com

Remember to include as much information as possible regarding the fault including images and your original order number. A member of the team will then advise you quickly on the best method of resolution.